Frequently Asked Questions

How do I send  box to Taiwan/Hong Kong?

Once your box is packed and ready to be shipped by sea/air. Please  select  "Sending Box" to make the booking and we will collect your box on date of request . Once you have confirmed  your booking you will receive a booking confirmation email and next instructions.

我如何將箱子海運/空運回台灣,香港?

當您將所有物品打包完畢, 請至"Sending Box"頁面所有資料填好送出, 您會收到一封確認郵件, 我們會在您預訂時間到您住所處收取您的箱子

When should I send my box/item?

As soon as your box/item are labelled on the side of box/item and securely packed you can send to us. The latest time you should be sending your box/item to us is 3 working days before you leave the country.

我該何時寄出箱子?

您一但打包的差不多且所有外箱上資訊都填寫好,您就可以上網去下單-"Sending Box"

交通和天氣狀況難以掌控, 因此會建議在您離開英國的3個工作天之前讓我們去收件

What happens if I do not use all the empty boxes/What happens if I ordered too many boxes.

After you have made the "Sending Box" booking you can return any unused when our driver come to collect. If you fail to return any unused empty boxes there will be a GBP5 charge per empty box.

如果沒有使用完的空箱該如何處理? 多訂的箱子如何處理?

請在Sending Box下單時候, 填上您需退還的箱子數量, 並將您未使用完畢,多訂的箱子連同其他要收取的箱子退還給司機, 沒有退還的箱子,每箱收取5鎊費用

How do I send my own box/sized item?

Please go to "Sending Box" and fill out "Own Box" section and enter the dimensions in cm (Height x Width x Length) of your own box/item.  Please note 30KG is the maximum weight in each box/item.

* For the box/item over 30 kg or over 120*55*50cm in width, height or length. We will send you the quote for the special collection service.

我如何寄送自備箱還有其他物品?

請至"Sending Box"頁面去填寫所有相關資料以及您的自備箱尺寸等資料

每個箱子/物品限重30公斤

* 超過30公斤 或是 120*55*50公分(長,寬或高) 以上物品, 請和我們另外聯繫以取得另外特殊貨物取件報價

How long does it take for you to collect my box/ sized item?

If you order from "Sending Box" before 2pm each working day we can collect your box/item the next working day.

你們可以多快來和我取箱?

如果您在工作日(星期一到星期五)的下午2點以前下單, 我們可以提供隔個工作天的收件服務

Can I send my boxes to more than one address in destination?

Yes, but there will be a GBP3 charge for each address and box. We won't be charging the address with the most boxes/items.

Please refer to the group booking

我可以將箱子寄到不同目的地嗎?

可以, 每個箱子我們將收取GBP3額外運費, 最多箱的地址免此額外運費

請參考我們的團體運送服務

Can the driver collect box/item from my front door?

The driver will only collect your box from the very first door of your property. For example, if you live in a house with a main gate the driver will collect from the main gate. If you live in a building apartment the driver will collect from the first door of the building.

司機可以從我住所門口取件嗎?

司機會從您的住所大門口(靠馬路邊)取件, 若是大樓也會是從平面一樓大門口處取件

Can I cancel/ change my sending box order?

Yes, if you would like to cancel your "Sending Box" booking please contact us at least 48 hours in advance during working days to avoid GBP10 cancellation charge. If you want to change anything of your booking such as the number of boxes, delivery address, contact number, delivery date etc please still give us 48 hours in advance during working days.

我可以取消我的收箱訂單或更改訂單細節嗎?

可以, 請在收箱前48小時 前 (星期一到五(假日除外) ) 和我們取消此服務, 若無取消則有GBP10費用

若您需更改訂單細節,例如空箱箱數,收箱地址,聯繫電話,收箱日期等也請給我們48小時的作業時間(星期一到五(假日除外) )

Do I need to write Chinese or English on my box/item and documents.

On box/item please write in English for the "sender" section and in Chinese for the "receiver section"

For documents: Please try and use both English and Chinese on sender & receiver information, but for the description of your goods please use English.

箱子上面和文件上面的資料 是寫中文 還是英文?

箱子上面: 寄件者資料請一律用英文, 收件者資料請用中文

文件上面:寄/收件者資料請一律中英文皆填寫,  但裝箱清單項目請填英文

Do you have weekend Sending Box/Empty Box Delivery service?

Yes, we can do Saturdays but there will be additional costs. We cannot do Sundays though. Please contact us for Saturday service.

Please contact us at least 2 working days before collection.

有六/日送空箱/收箱服務嗎?

有的, 我們有星期六送空箱/收箱服務, 但會有額外費用產生, 如需此服務請聯繫服務人員

特殊服務需在送/收件的2個工作日之前完成, 為維護服務品質不接受急單需求